Terms of Service

1. Agreement to Terms

Welcome to VALENCIORIS. These Terms of Service constitute a legally binding agreement between you ("Customer", "you") and VALENCIORIS ("we", "us", "our"). By accessing or using our website at www.valencioris.shop, or by making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Company Information

VALENCIORIS is a women's clothing brand operated from: 128 LAKE AVENUE, RAINHAM, ENGLAND, RM13 9SQ, United Kingdom. Email: rjma4974@outlook.com. Phone: 01493 331120.

3. Eligibility

By using our Site, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract; (c) all information you provide is accurate, current, and complete; and (d) you will maintain the security of your account and promptly notify us of any unauthorized use.

4. Account Registration

You may create an account to make future purchases faster. You are responsible for maintaining the confidentiality of your login credentials. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

5. Products and Pricing

5.1 Product Descriptions

We strive to display our women's clothing and accessories as accurately as possible. However, we do not warrant that product descriptions, images, colours, or other content are completely error-free. Actual colours may vary due to monitor settings and lighting conditions.

5.2 Pricing

All prices listed on the Site are in Pounds Sterling (£ GBP) and include VAT where applicable. For customers in the Eurozone, prices are displayed in Euros at checkout. We reserve the right to adjust prices at any time without prior notice. If a pricing error occurs, we will contact you before processing your order.

5.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If an item becomes unavailable after you place an order, we will notify you and offer a replacement or full refund.

6. Orders and Payment

6.1 Order Acceptance

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including but not limited to: product unavailability, pricing or description errors, suspected fraud, or violation of these Terms.

6.2 Payment Methods

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna (Pay in 3), and Shop Pay. All payments are processed securely through third-party payment processors.

6.3 Billing Information

You agree to provide current, complete, and accurate billing information. We do not store full credit card details on our servers — all payment information is encrypted and processed by our PCI-compliant payment partners.

7. Shipping and Delivery

Shipping and delivery terms are outlined in our Shipping Policy, which is incorporated into these Terms by reference. Delivery timeframes are estimates and not guaranteed. Risk of loss passes to you upon delivery to the shipping carrier. Free shipping threshold: £70 / €80. Standard shipping: £3.95 / €4.50.

8. Returns and Refunds

Our Returns & Exchanges Policy is incorporated into these Terms. You have 30 days from delivery to request a return. Items must be unworn with tags attached. Non-returnable items include underwear, swimwear, earrings, and final sale items. Your statutory rights as a UK consumer are not affected.

9. Intellectual Property Rights

All content on the Site — including but not limited to images, logos, text, graphics, icons, designs, product photographs, and software — is the exclusive property of VALENCIORIS or our content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

10. User Conduct and Prohibited Activities

When using our Site, you agree not to: (a) violate any applicable laws or regulations; (b) infringe upon our intellectual property rights; (c) transmit viruses, malware, or other harmful code; (d) attempt to gain unauthorized access to our systems; (e) use robots, scrapers, or automated means to access the Site; (f) interfere with the proper functioning of the Site; (g) harass, abuse, or harm any person; (h) impersonate any person or entity.

11. User-Generated Content

You may submit reviews, comments, photos, or other content ("User Content"). By submitting User Content to VALENCIORIS, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent that you own or have permission to share any User Content you submit.

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by VALENCIORIS. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that VALENCIORIS shall not be liable for any damages or losses caused by your use of any third-party website.

13. Limitation of Liability

To the fullest extent permitted by applicable law, VALENCIORIS and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising from: (a) your use or inability to use the Site; (b) any conduct or content of any third party on the Site; (c) unauthorized access, use, or alteration of your transmissions or content; (d) products purchased or obtained through the Site. Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the product in question.

14. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

15. Indemnification

You agree to indemnify, defend, and hold harmless VALENCIORIS and our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your violation of any law or third-party rights; (c) any User Content you submit; (d) your use of the Site or products.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your purchase shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales. For UK consumers, nothing in these Terms affects your statutory rights.

17. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Changes will become effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

18. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and VALENCIORIS regarding your use of the Site and purchase of products.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: 📧 rjma4974@outlook.com | 📞 01493 331120 | 📍 128 LAKE AVENUE, RAINHAM, ENGLAND, RM13 9SQ, United Kingdom.