Privacy Policy

1. Data Controller Information

VALENCIORIS is the data controller for your personal information. This means we are responsible for deciding how we collect and use your data. Our contact details: 128 LAKE AVENUE, RAINHAM, ENGLAND, RM13 9SQ, UK. Email: rjma4974@outlook.com. Phone: 01493 331120.

2. Information We Collect

2.1 Information You Provide Directly

• Identity Data: Full name, date of birth (optional)
• Contact Data: Email address, phone number, billing address, shipping address
• Financial Data: Payment card details (processed by our secure payment partners; we do not store full card numbers)
• Transaction Data: Order history, purchase amounts, return history
• Profile Data: Username, password, shopping preferences, wishlist, size preferences
• Communications: Customer service inquiries, emails, product reviews

2.2 Information Automatically Collected

• Technical Data: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages viewed, time spent, clickstream data, referring website, search queries
• Location Data: General geographic location derived from your IP address
• Cookies: See Section 9 for details

3. How We Use Your Information

• To process and fulfil your orders (contract performance)
• To communicate order updates and handle customer service (contract performance)
• To send marketing emails — only with your consent (you can unsubscribe anytime)
• To improve our website, products, and customer experience (legitimate interests)
• To prevent fraud and enhance security (legitimate interests and legal obligations)
• To comply with tax, accounting, and legal requirements (legal obligation)

4. Legal Bases for Processing (UK GDPR)

• Contract Performance: Processing orders, payments, shipping, returns — necessary to fulfil our contract with you
• Legitimate Interests: Improving our website, fraud prevention, analytics, customer service — where our interests do not override your rights
• Consent: Marketing emails, non-essential cookies — you can withdraw consent at any time
• Legal Obligation: Tax records, compliance with court orders — required by law

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

• Payment Processors: Stripe, PayPal, Klarna — to securely process transactions
• Shipping Carriers: Royal Mail, Evri, DHL, UPS — to deliver your orders
• Email Service Providers: Klaviyo — to send order confirmations and marketing (with consent)
• Analytics Providers: Google Analytics, Meta (Facebook) Pixel — to understand website usage
• IT and Cloud Services: Shopify — our e-commerce platform

6. International Data Transfers

VALENCIORIS is based in the United Kingdom. However, some of our service providers (e.g., Shopify, Stripe, Klaviyo) may operate outside the UK and EEA, including in the United States and other countries. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as: UK Addendum to the Standard Contractual Clauses (SCCs) approved by the ICO, and Transfer Impact Assessments.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods:

• Order Information: 7 years (to comply with UK tax and consumer protection laws)
• Account Information: Until you delete your account, plus 30 days
• Marketing Preferences: Until you withdraw consent, plus 2 years of inactivity
• Website Analytics: 26 months (Google Analytics)
• Customer Service Communications: 3 years from last contact

8. Your Rights (UK & EEA Residents)

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access (Subject Access Request): Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where there is no compelling reason for continued processing
• Right to Restriction of Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests, including direct marketing
• Right to Withdraw Consent: Withdraw consent for marketing at any time
• Right to Lodge a Complaint: File a complaint with the ICO

9. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience, analyse website traffic, and personalise content. Types of cookies we use:

• Essential Cookies: Required for site functionality, shopping cart, checkout — cannot be disabled
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)
• Marketing Cookies: Used to deliver relevant ads and track campaign performance
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect site functionality.

10. Children's Privacy

VALENCIORIS does not knowingly collect personal information from children under the age of 16. Our products and services are directed to adults. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including: SSL/TLS encryption for all data transmitted; PCI-DSS compliant payment processing; restricted access to personal information (only employees who need it); regular security assessments. However, no method of transmission over the Internet is 100% secure.

12. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the latest changes were made. Material changes will be notified via email or through a prominent notice on our Site.

14. Your Rights (California Residents - CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including: the right to know what personal information we collect; the right to request deletion; the right to opt-out of the sale of personal information (we do not sell your data); the right to non-discrimination for exercising your rights. To exercise your California rights, please contact us at rjma4974@outlook.com.

15. Complaints and the ICO

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113. Website: www.ico.org.uk.

16. Contact Our Data Protection Point

For all privacy-related inquiries, data subject requests, or questions about this policy, please contact us:

📧 Email: rjma4974@outlook.com (Subject: "PRIVACY REQUEST")
📞 Phone: 01493 331120
📍 Postal Address: 128 LAKE AVENUE, RAINHAM, ENGLAND, RM13 9SQ, United Kingdom