FAQs

FAQs | VALENCIORIS

Got questions?

We've answered the most common ones below

All Orders & Payment Shipping Returns Products & Sizing
💳 What payment methods do you accept?+

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna (Pay in 3), and Shop Pay. All transactions are in GBP (£) or EUR (€) depending on your location.

🔒 Is it safe to shop on VALENCIORIS?+

Absolutely. Our site uses SSL encryption and PCI-compliant payment processing. We never store your full credit card details.

✏️ Can I cancel or change my order?+

Contact us within 1 hour of placing your order at rjma4974@outlook.com. After that, your order may already be in processing and cannot be changed.

💶 Do you charge in Euros?+

Yes! For customers in the Eurozone, prices are displayed in EUR (€) at checkout. Free shipping threshold: €80. Standard shipping: €4.50.

🚚 How long does UK shipping take?+

Standard: 2–4 business days. Express: 1–2 days. Next day: order before 12pm. Add 1–3 days for processing.

🌍 Do you ship internationally?+

Yes — worldwide. Standard international: 7–14 business days. Express: 3–7 business days. Customs fees are the buyer's responsibility.

📦 How do I track my order?+

You'll receive a tracking link by email as soon as your order ships. Allow 24 hours for updates.

💷 What's your free shipping threshold?+

UK: free standard shipping on orders over £70. EU/Eurozone: free standard shipping on orders over €80. Standard shipping otherwise is £3.95 / €4.50.

🛃 Will I pay customs fees?+

For international orders (including EU), you may be charged import duties, taxes, or customs fees. These are the buyer's responsibility — please check with your local customs office.

🔄 What is your return policy?+

You have 30 days from delivery to request a return. Items must be unworn, unwashed, with all tags attached. Underwear, swimwear, and final sale items are non-returnable.

⏱️ How long do refunds take?+

Once we receive your return, allow 3–5 days for inspection, then 5–7 days for the refund to appear in your account.

🏷️ Can I return sale items?+

Regular sale items are returnable within 30 days. Items marked "Final Sale" cannot be returned or exchanged.

🔧 What if I receive a faulty item?+

Contact us within 48 hours with photos at rjma