FAQs
Got questions?
We've answered the most common ones below
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna (Pay in 3), and Shop Pay. All transactions are in GBP (£) or EUR (€) depending on your location.
Absolutely. Our site uses SSL encryption and PCI-compliant payment processing. We never store your full credit card details.
Contact us within 1 hour of placing your order at rjma4974@outlook.com. After that, your order may already be in processing and cannot be changed.
Yes! For customers in the Eurozone, prices are displayed in EUR (€) at checkout. Free shipping threshold: €80. Standard shipping: €4.50.
Standard: 2–4 business days. Express: 1–2 days. Next day: order before 12pm. Add 1–3 days for processing.
Yes — worldwide. Standard international: 7–14 business days. Express: 3–7 business days. Customs fees are the buyer's responsibility.
You'll receive a tracking link by email as soon as your order ships. Allow 24 hours for updates.
UK: free standard shipping on orders over £70. EU/Eurozone: free standard shipping on orders over €80. Standard shipping otherwise is £3.95 / €4.50.
For international orders (including EU), you may be charged import duties, taxes, or customs fees. These are the buyer's responsibility — please check with your local customs office.
You have 30 days from delivery to request a return. Items must be unworn, unwashed, with all tags attached. Underwear, swimwear, and final sale items are non-returnable.
Once we receive your return, allow 3–5 days for inspection, then 5–7 days for the refund to appear in your account.
Regular sale items are returnable within 30 days. Items marked "Final Sale" cannot be returned or exchanged.
Contact us within 48 hours with photos at rjma